Privacy Policy

1. Who is responsible for your information

Triple J Group Ltd, trading as Triple J Business Training, is the data controller. Triple J Group Ltd is registered in England and Wales under company number 14953199. Registered office: 32 Five Ash Road, Gravesend, England, DA11 0RE. Privacy enquiries can be sent to support@triplejbusinesstraining.co.uk.

2. Information we may collect

The information collected depends on how you contact us and which services you use.

• Name, email address, telephone number and company or job information
• Details included in an enquiry, discovery conversation or proposal
• Booking, contract, invoice and payment records
• Information needed to deliver training, coaching or consultancy
• Learning progress, assessment and certification data when academy access becomes available
• Technical information supplied by hosting, security or website services, such as IP address, browser and device information

3. How information is collected

Information may be received when you email us, book or discuss a service, enter into a contract, attend training or coaching, use a future learning portal, or interact with the website. Limited technical information may also be created automatically by website hosting and security services.

4. Why we use information and our lawful bases

We use personal information only where there is a valid reason under UK data protection law.

• To respond to enquiries and take steps before entering a contract
• To deliver and manage an agreed service or contract
• To issue invoices, maintain accounts and meet legal obligations
• To operate, secure and improve the website and business under legitimate interests
• To manage learning, assessment and certification where this forms part of a service
• To send optional marketing or academy updates only where consent or another lawful basis applies

5. Marketing and Insights

Triple J Business Training operates an optional Insights email list. People are told what they are signing up for, consent is recorded and every update will provide a way to unsubscribe. Consent can be withdrawn at any time without affecting earlier lawful processing.

6. Sharing information

We do not sell personal information. Information may be shared only with trusted service providers where needed, including email, cloud storage, accounting, payment, booking, website hosting, learning-platform and professional-adviser services. Providers may act only for agreed purposes and must protect the information they process.

7. International transfers

Some service providers may store or process information outside the UK. Where this happens, we use providers and safeguards intended to provide an appropriate level of protection, such as UK adequacy regulations or approved contractual safeguards.

8. Retention and security

Information is kept only for as long as it is needed for the purpose collected, to manage an ongoing relationship, resolve a query or meet legal, tax, accounting and insurance requirements. Appropriate access controls, passwords, secure systems and reputable service providers are used to reduce the risk of loss, misuse or unauthorised access.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, delete or restrict personal information, object to processing, request portability and withdraw consent. To exercise a right, email support@triplejbusinesstraining.co.uk. We may need to confirm your identity before responding.

10. Complaints, children and changes

Services are aimed at businesses and adults and are not directed at children under 16. Data protection complaints can be sent to the email above and will be handled in line with applicable legal requirements. You may also complain to the Information Commissioner’s Office. This policy may be updated when services, suppliers or legal requirements change.